CernerCare
Introduction
Welcome to your Cerner Care account! This site provides you with a unified identity that you can use to log in to a wide variety of Cerner solutions. We provide "single sign-on", so that you only have to remember one password to get access to a whole universe of information!
This site strives to support a wide variety of different web browsers. Certain features may require additional software; for example, audio CAPTCHAs require you to have Adobe Flash Player installed. Regardless, we strongly encourage you to use the very latest versions available for the best experience possible. Currently supported browsers include:
Registration is open; anyone who wants to is welcome to create an account. The identity you establish belongs to you, personally: if you work with a variety of health care organizations, you only need one account for all of them. And should your affiliations ever change, your account will go with you.
At the same time, please note that your Cerner Care account does not automatically grant you access to any particular web site. While some Cerner solutions are open to all, others may require you to be "invited", or for your employer to participate in our network. Refer to the Help documentation included with each solution for more information.
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Logging In
This is the main page for Cerner Care accounts; you'll see this page each time you log in to a participating solution. After logging in here, you'll be automatically returned to the page you were working on before.
Don't have an account yet? It's easy to get one, just click on the link that says "Create Account". Have an account, but can't remember the password? We can help with that too, just click on the link that says "Get Help".
Caution: You should never provide your Cerner Care account information to any other web site. Be wary of so-called "phishing" scams, which try to trick you into giving your password to a malicious web site that looks like ours. We will never call you or send you an email asking for your password. Many browsers also provide a "padlock" or a "green bar", either at the top or bottom of your screen. You can click on these to get more information about the web site you're visiting, so you can make sure that it's really Cerner and not an imposter.
- Email Address
- Enter any of your validated email addresses here.
- Password
- Enter your current password.
- Remember Me
- Check this box if you want us to remember your email address (for this browser, on this computer) the next time you visit this page.
- Quick Log In
- Check this box if you would like to begin the setup process for Quick Log In on this device.
- Other
- If you enter an incorrect password several times, you may be asked to solve a "CAPTCHA", an image or sound clip that contains distorted text. This allows us to distinguish humans from computers, and block malicious programs from attempting to guess your password. Once you log in successfully, the page will go back to normal.
Quick Log In
Quick Log In allows you to log in with a numerical PIN instead of having to type out a password, making log in easier for mobile devices and touch enabled devices such as a tablets. The option to set up Quick Log In will only be displayed on the login page for mobile devices or touch enabled devices. Please note: The Quick Log In feature only works per device that has been specifically enabled to use Quick Log In and will not set a PIN for the entire Cerner Care account. To start, simply check the Quick Log In box while performing a log in. Once you have logged in, you will be asked a series of questions about the current device.
- Is this your personal computer/device, or do you share it with others?
- Quick Log In is only allowed on personal devices because once Quick Log In has been enabled on a device, that device will default to logging in with the account used to set up Quick Log In. If another user wanted to log in, Quick Log In would have to be disabled on that device.
- Name for Device:
- You must provide a name for the device. This can be helpful when viewing the device management page in case you have multiple devices with Quick Log In enabled.
- PIN/Re-enter PIN
- This is the number that you will use to quickly log in to your Cerner Care account via Quick Log In.
- PIN Blacklist
- When selecting a PIN, there is a blacklist of disallowed PINs. These PINs are disallowed because studies have shown they are too commonly used and too easy for other people to guess. The list of blacklisted PINs is: 0000, 1111, 2222, 3333, 4444, 5555, 6666, 7777, 8888, 9999, 0852, 1212, 1234, 2580, and 5683.
- Password
- Depending on when your last authentication time was, you could be asked to enter your password. This is not the PIN that you just specified, but instead is your Cerner Care password.
Creating Accounts
On this page, you can create a new account with Cerner Care. All fields on this page are required.
Once you press "Create Account", we'll send you an email to confirm that your email address is real, and really belongs to you. Your account is not active and cannot be used until you click on the link in that email and follow the instructions provided. If you don't receive a message from us within a few minutes, double-check your "Spam" or "Junk Mail" folders, as some email providers may mis-identify our communications.
- Email Address
- You must provide at least one email address in order to create an account. You will have the opportunity to provide additional email addresses later on. Please note: A given email address can only be associated with one account; you'll receive an error if you try to use an email address that already exists in our system.
- Password / Confirm Password
- Enter a password for your account. It must be at least 6 characters long, and have at least one number or symbol. We ask you to enter it twice just in case you mistype it the first time (since you can't see what you're typing).
- A meter will also appear, indicating the relative "strength" of your password; that is, how hard it is for someone else to guess. Making your password longer and adding numbers/symbols/punctuation will increase the strength of your password. Stronger passwords are encouraged, but not required.
- Security Questions
- Choose two security questions and enter an answer for each. If you ever forget your password, you will need to answer these questions correctly in order to regain access to your account. So, they should be facts that are easy for you to remember, but difficult for someone else to guess.
- Terms of Use and Privacy Policy
- Click on these links to open the corresponding documents in a new window or tab. Read them carefully, as they outline your rights and responsibilities as a user of our service. Once you've read them, you must check the box and indicate your consent in order to continue.
- Mistyped Emails
- If you mistype an email during account creation, finish confirming the account with one of the other email addresses you provided; you will have the opportunity to remove the incorrect addresses later. If you mistyped all your email addresses, you will need to return to the account creation page and recreate the account.
- Other
- You will also be asked to solve a "CAPTCHA", an image or sound clip that contains distorted text. This allows us to distinguish humans from computers, and prevent attackers from "spamming" our system with phony account requests.
Updating Accounts
Links from solutions that utilize your account will bring you to this page, where you can update the account's details.
- Edit Email Addresses
- From here, you can add new email addresses to your account, as well as removing old ones. You must have at least one email address associated with your account at all times (meaning that the last one cannot be removed). As a security precaution, you will need to re-enter your current password, so that someone else can't just sit down at your computer and start making changes.
- Newly added email addresses cannot be used until they have been validated by clicking on the link provided in the email message you receive. If you lose that message, you can return here and click on "confirm" to send another.
- Change Security Questions
- From here, you can change your security questions. You may choose different questions; the old questions and old answers are not displayed and will be forgotten. As a security precaution, you will need to re-enter your current password, so that someone else can't just sit down at your computer and start making changes.
- Change Password
- From here, you can change your password to something else. As a security precaution, you will need to enter your old password as well. Just like when the account was created, the password must be at least six characters long and must contain at least one letter and one non-letter.
- Manage Devices
- From here, you can view all of the devices that you have enabled Quick Log In with as well as disable any devices from being able to authenticate to your account. This is useful if you have lost or had a device stolen and would like to ensure that no one can use a PIN to log in to your account.
Forgotten Passwords
Can't remember your password? No problem! We can help you to choose a new one. Click on "Get Help" from the main login screen, and we'll ask you a few questions to verify your identity.
- Step 1: Send Email
- Enter any one of the validated email addresses associated with your account. Assuming we can find an account with that email address in our system, we'll send an email with further instructions.
- Step 2: Retrieve Email
- Open the program or web site that you use to read your email, and look for a message from Cerner Care. Click on the link you find there to be taken back to our site. Note: for security reasons, the link is only valid for a limited period of time, so you should complete this step promptly.
- Step 3: Answer Security Questions
- Here, you must answer the security questions that you chose when you first created the account. If you can't remember the answers, you won't be able to reset your password.
- Step 4: Create New Password
- Finally, you can choose a new password for your account. Just like when the account was created, the password must be at least six characters long and must contain at least one letter and one non-letter.
